Legal
Privacy Policy
Last updated: 15 May 2025
1. Introduction
Chimely ("we", "us", "our") operates a watch repair workshop at 39 Bang Lamphu Lang, Khlong San, Bangkok 10600, Thailand. This Privacy Policy explains how we collect, use, and protect personal information submitted through our website at chimely.sbs.
We take data privacy seriously. This policy is written in plain language so you can understand what we do with your information.
2. Data We Collect
Information you provide
- Name and contact details (email address, phone number)
- Messages and enquiries submitted through the contact form
- Descriptions of watches or repair requests
Information collected automatically
- Browser type and operating system
- Pages visited and time spent on site
- IP address (anonymised where possible)
- Cookie data (subject to your consent — see Section 7)
3. How We Use Your Data
We use the personal information you submit to:
- Respond to enquiries about repair services
- Prepare written assessments and communicate about your piece
- Schedule drop-off and collection appointments
- Send service updates during repair (for longer work)
- Improve the website based on aggregate usage data
We do not use your personal data for marketing without your explicit consent. We do not sell or rent personal data to third parties.
4. Legal Basis for Processing
Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process your data on the following bases:
- Consent — for analytics cookies and optional communications
- Legitimate interest — for responding to enquiries and providing the service requested
- Contractual necessity — for carrying out agreed repair work
5. Data Retention
We retain contact enquiry data for up to 24 months to allow for follow-up regarding work undertaken. Repair records (written assessments, stage logs) are retained for up to five years for professional and warranty reference. You may request earlier deletion at any time (see Section 9).
6. Third-Party Services
Our website may use the following third-party services, each with their own privacy policies:
- Google Analytics — website usage data (you may opt out via cookie settings)
- Google Maps — location embed on the homepage (subject to Google's privacy policy)
- Font providers (Google Fonts) — typography assets loaded from Google's CDN
We do not share personally identifiable information with these services beyond what is required for their technical function.
7. Cookies
Our website uses cookies. Essential cookies are required for the site to function. Analytics and preference cookies are optional and require your consent. See our Cookie Policy for full details and to manage your preferences.
8. Data Security
We use reasonable technical and organisational measures to protect your personal data. Enquiry data is handled only by workshop staff. The website uses HTTPS encryption. We do not store payment card information.
9. Your Rights Under PDPA
Under Thailand's Personal Data Protection Act, you have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for optional processing at any time
- Object to data processing based on legitimate interest
- Request restriction of processing in certain circumstances
- Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC)
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10. Third-Party Links
Our website may link to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.
11. Children's Privacy
Our services are directed at adults aged 18 and over. We do not knowingly collect data from individuals under 18. If you believe a minor has submitted data through our site, please contact us and we will remove it promptly.
12. Changes to This Policy
We may update this policy from time to time. Material changes will be noted with a revised "Last updated" date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.
13. Contact
For privacy-related questions or to exercise your rights:
- Email: [email protected]
- Address: 39 Bang Lamphu Lang, Khlong San, Bangkok 10600, Thailand